[Discuss] service, R-U Computing, and kari

[Tim Holloway]

the situation hs been taken care of (for now). the 'raptors were returned,
and good thing the lady at the front desk recognized us as a long-time
customer. there is some hope that i will return there, because she chose not
to place the 15% re-stocking fee against us (although, of course, shipping
was still deducted).

she was, of course, entitled to such a fee, but it was nice that she
overlooked it, even if i never want to deal with at least one of the
technicians there.

the Promise Smartstor and two 500 GB hds have been ordered, and the total
comes to less than the cost of two velociraptors, locally, even with
shipping.

if anyone in the LUG knows of a good place that offers quality products AND
service, please let me know.

cheers,

tim

On Thu, Jul 31, 2008 at 7:19 PM, Robert Smits <bob at rsmits.ca> wrote:

> On July 30, 2008 06:48:05 pm Tim Holloway wrote:
> > kari!
> >
> > i can't seem to find your number, or i'd give you a quick call.
> >
> > i've had a small problem with R-U Computing, in that they sold my
> employer
> > two 10000 rpm hds for a little under $400 a piece ~ they're
> velociraptors,
> > and i've come to think they're very unnecessary for a simple RAID 1,
> > two-disk array.
> >
> > a more techno-savvy co-worker suggested my boss get rid of two 500 gig
> > 3-year warranty maxtors and find somethings with 5-year warranties.
> >
> > i don't think R-U Computing did him a proper service by not asking what
> > he'd be using it for. i think the velociraptors are better suited for
> > gaming... that or an "enterprise" larger than anything we folk in nanaimo
> > ever see.
> >
> > i know you charge well for both your services and i assume the same goes
> > for your products, but if anyone, especially you (someone i trust
> > implicitly), could be a more efficient help, i'd feel more comfortable
> > dealing with competence.
> >
> > we almost called you in, here at lewkowich, but i figured it out
> > (thankfully) at the last moment.
> >
> > i'd like to either give you a call or have you call us.
> >
> > the number is 250-756-0355.
> >
> > it's a better deal to do business with people i and my work can trust.
> R-U
> > Computing wants to deduct 15% on unopened hard drives i only saw
> yesterday.
> > they had to order them in. unfortunately, they were not aware of better
> > options, nor it seems did they seek to find suitable products for my
> > employer. for $800 (the cost of the two velociraptors), we could get a
> $450
> > four-drive RAID array that simply connects to the network (without need
> of
> > the server), and two $89, 500-gig drives with 5-year warranties... AND
> have
> > lots of change. this would be through ncix in richmond.
> >
>
> Is there any particular advantage to the 300 GB WD Velociraptors other than
> speed?
>
> And they're only $299 each at NCIX.
>
>
> --
> bob at rsmits.ca
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>



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;t;j;h